Shipping Policy

At JUNSHUCHANG, we aim to deliver your favorite snacks to your doorstep as quickly and safely as possible. Below are the details of our shipping and delivery process.

1. Shipping Options

We offer multiple shipping options to suit your needs:

Standard Shipping: This option typically takes 3-7 business days for domestic orders and 7-14 business days for international orders.
Express Shipping: For faster delivery, choose our express option, which usually takes 1-3 business days for domestic orders and 3-7 business days for international orders. Additional fees apply.

2. Shipping Fees

Shipping fees are calculated based on the weight of your order and your delivery location. You will see the exact shipping cost during the checkout process. We strive to keep shipping costs as reasonable as possible.

3. Order Processing Time

Our team processes orders within 1-2 business days. This means that your order will be shipped within 2 business days of placing it, depending on the shipping option you choose.

4. Delivery Details

Domestic Shipping: We deliver to all major cities and regions within the United States. Orders are shipped via our courier partners (e.g., DHL), and you will receive a tracking number once your order is dispatched.
International Shipping: We ship worldwide! Delivery times may vary based on your location and customs clearance. International orders may be subject to additional customs duties or taxes, which are the responsibility of the recipient.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the courier’s website or through our website’s tracking portal.

6. Delivery Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete address information. If you need to update your shipping address, please contact us immediately at support@junshuchang.com

7. Delivery Time Guarantees

While we strive to deliver your order on time, we cannot guarantee specific delivery dates. In the unlikely event of a significant delay, we will notify you via email and work to resolve the issue as quickly as possible.

8. Signature Requirements

For orders with a high value or fragile items, a signature may be required upon delivery. If you are unable to sign for the package, please make arrangements with the courier for an alternative delivery method.

9. Delivery Issues

If you encounter any issues with your delivery (e.g., missing or damaged items), please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue and, if necessary, arrange for a replacement or refund.

10. Contact Us

For any questions or assistance related to shipping and delivery, please reach out to our customer service team at support@junshuchang.com We are here to help!